Tanzania eVisa
Documentation
Find below the required documentation aspects for applying for the Tanzania eVisa. Remember we will always upload the images to the CRM ticket when we receive documents as a response to an Info Request.
Applicant's Photo
Required for all applicants (adults and minors).
Format: jpeg, png / 300KB max
Strictness: Low
- Blurred and cropped images are accepted, provided the person's face is visible.
- Rotated photos accepted.
- Small and low-resolution photos accepted.
- Cropped photo from passport accepted.
- Background does not need to be a single uniform color.
- B/W photos accepted.
Passport Image
Required for all applicants (adults and minors).
Format: jpeg, png / 300KB max
- Very low quality passports and those with barely visible information are accepted.
- B/W passports.
- Passports with glare and shadows are accepted, provided the information is visible.
Return Ticket
Required for all Purpose of Visit.
Format: pdf / 1MB max
- They are not strict; in the test processing, a blank page was uploaded and accepted.
- The government does not pay attention to the Flight Ticket information; tickets are processed smoothly with any document uploaded. We do not make an Info request regarding this document.
- Rule: If we do NOT have a Return Ticket, we take a screenshot of a blank page and upload it to the ticket.
Host ID & Invitation
Passport Image - Host/Resident
Only for "Visiting friends, relatives". PDF/1MB max.
Requirements: Same as client's passport. If not available, upload the client's passport bio data page manually in PDF. It is not necessary to send an Info Request.
Invitation Letter
PDF / up to 300 MB.
- Must be legible.
- Photocopy or original.
- Black and white or color.
Manual Processing
We manually process a visa whenever there is a bot error preventing Automatic Processing. Explain this step-by-step.
1. Preparation & Setup
- Always perform the Basic Ticket Review before starting.
- Download the required documents (Applicant Photo, Passport Photo, Return Ticket) from the ticket to a temporary folder. These files must be deleted immediately after processing is complete.
- Access the Government Website.
2. Basic Info & Initiation
- Complete Basic Information by copying from the ticket. (Needed to retrieve visa later).
- Email: Use the botemail.
- Security question/answer: Copy from Personal information section.
- Check "I'm not a robot". Click Start New Application.
- Crucial: Copy the provided Application ID and paste it into the ticket as a comment. Click Proceed to next step.
- Referral Check: Check if Present Nationality is on the Referral Visa Category list.
- If YES: Stop and initiate an Info Request (IR) Procedure for Referral Cases. Only continue after client provides info.
- If NO: Proceed directly.
3. Form Data Entry (Fields to Fill)
Local Host: Only for Referral Cases.
- USA: Process as Multiple Entry Visa / Purpose: Leisure and Holiday.
- All Others: Process as Ordinary Visa / Purpose: Leisure and Holiday OR Visiting Friends, Relatives.
- Minors: Answer Yes only if minor is in passport & traveling. Use "+Add Minors" (up to 3).
4. Documents, Declaration & Payment
- Documents: Upload each document. For Referral cases, upload the Invitation Letter into the Return Ticket field.
- Declaration: Review info, check declaration box, Save and Continue.
Manual Payment Process:
- Proceed with Visa or Mastercard > Agree Terms > Pay Now.
- Email: Bot email. Card Type: Select.
- Manual Payment: Copy visa fee directly from Gov website.
- Billing Address: Country, Address, City, Postcode: 00000, State: Present Country.
- Click Pay. Wait for confirmation screen.
- Return to CRM > Click Success under Manual Payment.
- Activate robot from Pay Automatic Process Sequence phase. (If multiple errors and VAP cannot be skipped, change status to Pending, activate robot from "Download (8h)").
5. Check Status & Manual Recovery
Status Meanings
- Unpaid: 'Pending Payment' (docs uploaded) OR 'Application On Progress' (docs missing - must Continue Application).
- Pending: 'Application received, pending approval'.
- Approved: 'Application Approved'.
- Denied: 'Application Rejected'.
Manual Recovery (Approved)
- Download Visa Document. Save locally as:
Tanzania_eVisa_Surname_Name - Upload to ticket in Visa Documents > 'Visa'.
- Send Approved template.
- Close ticket (Approved).
- (Delete local file immediately)
Denied Visa Handling
We must handle Denied Visas manually. Upon confirming the denial on the Government website, follow this flow strictly.
Step 1: Investigate the Cause
Review if the denial is due to our error. Compare passport image and verify all ticket data.
A. If it was OUR Error
(e.g., ticket processed with a black photo, wrong data typed).
- We will manage a reprocess.
- If arrival date passed: Request new date using
D89_IR_arrival_date_past. Request required docs with category D template. Ticket remains Denied. - If customer already traveled / doesn't want it: Manage following the Denied flow (B).
B. If we processed CORRECTLY
- Add comment: record we checked it wasn't our error.
- Download denied document, save as
eVisa_denied_Surname_Name. - Upload e-VISA to ticket in Visa Docs > 'Other'.
- Leave a note in worklog.
- Send template
C01_Denied. - Wait! Check timeframe: If >30 days (no Fee Protection) or >120 days (Fee Protection) since payment, edit template: remove from "In accordance with our Refund Policy [...]" to the end (and link).
- Close ticket in Denied status. Delete local file.
Errors and Corrections
CREATE ERROR
Format or characters not accepted on Gov website.
- Review bot error image, check red/empty fields.
- Edit ticket fields to adjust to Gov requirements.
- Activate bot in Create Automatic Process Sequence phase.
- If bot continuously fails despite complete fields -> check manually (login and type exact data).
- Phone Invalid No: Adjust to gov requested format. Modify first digit as in example.
- Port Type Roads (Zanzibar): Change Port Type to airports (or vessels if by boat).
Finish manual app, pay with Bot by putting App number in ticket, activate Pay Automatic Process Sequence.
Taiwan or Hong Kong Nationality
Government website does not have Taiwan or HK in dropdowns (nationality, birth, residence). Substitute any of these fields with China.
Called for Interview
Message: "You have been called for an interview" during check status.
- Leave comment in worklog.
- Send template
E16_GovIR_interview_to_continue_processing. - Activate bot for recovery.
- Close ticket.
Existing Application
Website detects existing app with same passport & nationality. Notice is non-blocking and old eVisa can't be retrieved.
Action: Click "Proceed to next step" to continue processing the new application.
Upload App number to ticket, activate Mr. Robot in Pay step.
PAY ERROR (Crucial)
Tanzania has VAP (Visa Already Paid) which prevents paying twice. Before activating bot, verify if paid!
If Visa is NOT Paid:
- Review info.
- If edited -> activate Create bot. If review ok -> activate Pay bot.
- If connection error persists -> Manual payment (Check Status -> Home -> Continue -> Pay -> mark CRM success -> activate Pay bot).
If Visa IS Paid:
- No Edits: Upload App No -> Activate Pay bot (shows VAP).
- Edits required: Upload App No -> Await gov resolution (reprocess or IR) -> Activate Pay bot so payment records internally -> shows VAP -> bot continues.
Visa Reprocess
We reprocess (re-submit) when the customer requests it and erroneous info is relevant/appears on Approved Visa. Note: Never reprocess refunded or expired visas.
1st Stage: Client Reports Error
- Evaluate field against Reprocess Table.
- Always check ALL data before initiating.
- No need to reprocess? Send
F01_Reprocess_no_need_to_reprocess(offers option if they insist). - Different Passport? Do NOT reprocess. Send
M03_Validity_reapply_passport_changed.
2nd Stage: Client Confirms & Provides Docs
- Update ticket with new docs/info.
- Cross-check ALL data against passport image.
- Process following usual steps.
- Crucial: Click the "Visa Reprocess" counter button in ticket!
Is it a reason to reprocess?
| Country Passport | Yes |
| Date of Birth | Yes |
| Family Name | Yes |
| First/Given Name (inc. middle) | Yes |
| Country of Birth | Yes |
| Passport Number | Yes |
| Date of Issue / Expiry | Yes |
| Profile picture (wrong person) | Yes |
Special Cases
Delayed Profile
Client applies < 5 business days before arrival, or even same day/day before.
- Action: Process normally. Fulfill our function.
- Even if <48h, process making sure data is correct.
B01_Pending. (ONLY if they ask).
Arrival Date Changed
Note on visa: "Visitor must not arrive before the Visa start date".
- If client wishes to travel earlier: Must apply for a new Visa.
M04_Validity_reapply_arrival_date_changed
Transit Questions
Customer asks if Visa is valid for transit or wishes a transit visa.